First Imperial Credit Union

Member Contact Center

FICU Contact Center Representatives are available by phone, chat via Online Banking, and email.

Contact Center Hours

Monday, Tuesday and Thursday: 9am — 5pm
Wednesday: 10am — 5pm
Friday: 9am — 6pm
Saturday: 9am — 1pm
Sunday: Closed

Phone

Local: (760) 352-1540, option 0
Toll Free: (877) 352-1540, option 0

ATM Locations

View our ATM locations

Card Issues

Report Lost or Stolen

During business hours: (760) 352-1540
After hours: (888) 241-2440

Card Fraud

Within the US: (888) 241-2440
Outside the US: (909) 941-1398

Card Activation and PIN

To activate your card: (800) 466-0040
To change your PIN: (800) 503-9249
(reference # received in mailer is required)

Advance of Service Card Block Bypass

During business hours: (760) 352-1540, option 0
After Hours: (888) 869-5552

Mail

For deposits, loan payments or payoffs, remit to:

        First Imperial Credit Union
        Attn: Deposits, Payments or Payoffs
        P.O. Box 3247
        El Centro, CA 92244

For payments of payoffs delivered by FedEx/UPS, remit to:

        First Imperial Credit Union
        Attn: Payments or Payoffs
        1602 W. Main St.
        El Centro, CA 92243

Drive-Up Teller

Drive-up lanes are available at El Centro, Brawley and Calexico Branches only.

View our branch locations

Drive-up Hours:

Monday, Tuesday and Thursday: 9am — 5pm
Wednesday: 10am — 5pm
Friday: 9am — 6pm
Saturday: 9am — 1pm (El Centro only)
Sunday: Closed

Compliments and Complaints

We welcome your feedback as we strive to provide you with great service and experience. Please send all compliments and complaints to:

        First Imperial Credit Union
        Attn: Compliments and Complaints
        P.O. Box 3247
        El Centro, CA 92244

Direct Message

Please DO NOT send your personal or account information via our online contact form. For account specific account information please login to FICU Online Banking using your NetTeller ID and password.