COVID-19 Member Updates
UPDATED: July 19, 2022 at 2:31 p.m.
Member Assistance Program is currently available. Click here to learn how FICU can help.
Jump to FAQs
- For account and lending services, please request appointment here.
- FICU is operating with normal business hours at all branches:
- Monday, Tuesday, and Thursday from 9 a.m. to 5 p.m.
- Wednesday from 10 a.m. to 5 p.m.
- Friday from 9 a.m. to 6 p.m.
- Saturday in El Centro from 9 a.m. to 1 p.m.
- Contact Center and Drive-Up Teller are available during normal business hours.
- We continue to encourage members to use Online Banking, FICU Mobile App, eServices and/or reaching out to our Contact Center at 760-352-1540, option 0 for daily transactions and account balances.
In an effort to continue to protect the health and safety of our members, employees and community:
- Effective July 25, 2022:
- FICU is limiting the amount of members at any one time in lobby for teller transactions to 10 members in El Centro, and 5 members in Brawley, Calexico and Imperial.
- Appointments are required for new account and lending services. To request an appointment, click here
- Effective November 1, 2021:
- Per Cal/OSHA face mask guidelines and Imperial County Health Order, employees and members must continue to wear face masks inside branches if they are unvaccinated or have not been fully vaccinated. Fully vaccinated is defined by the CDC as a person who is ≥14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine.
How We Can Help
We understand that in situations like a pandemic, finances can be challenging. FICU is ready to help you with your account needs. We have experienced employees to help you navigate through our eServices or finding the best loan to fit your situation.
The following resources are available through our Member Assistance Program if you have been financially impacted by COVID-19:
- Member Assistance Loan: Click here for loan terms
- Loan Deferments: Applies to closed-end consumer loans (i.e. Signature Loans and Auto Loans) with documentation provided from employer that verifies reduction of wages or termination of employment. You may fill out the request form and submit via email to firstname.lastname@example.org
- Credit Card Limit Increase: Increase the limit of your credit card to give you more access to funds by applying online.
- Consolidate Debt: Minimize your monthly obligations which allow you to save more for your "rainy day fund." For loan rates click here.
- Refinance to Cash Out: Refinance your existing auto loan (up to 75% max loan-to-value) to have cash on-hand.
If you have been affected by COVID-19 and need additional financial assistance, please let us know. You may contact us by phone at 760-352-1540, option 0 or send us a secure message through Online Banking or the FICU Mobile App.
Beware of Fraud
Beware of suspicious email, text messages, phone calls, and websites that may impersonate a company, charity, or government agency. If you receive a suspicious outreach, don't respond, click any links or open attachments. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations, or download malware onto your device. Hackers and phone scammers take advantage of opportunities in times of uncertainty. FICU will never call, email or send mail correspondance to gather your information regarding account numbers, usernames or passwords. Additionally, FICU's only phone number is 760-352-1540.
Our website is the best place to find the most current information regarding COVID-19 as it relates to First Imperial Credit Union member services. Our social media pages, which are linked below, will also be updated to provide the most current information. We will continue to closely monitor the situation and evaluate additional measures to support our members and communities as needs arise.
Thank you for your patience as we navigate through this situation and FICU will continue with our core values to keep members, employees and our community at the forefront of every decision because "we're more than a bank, we're your credit union."
Yes, during this challenging and unprecedented time, we are offering a Member Assistance Program for members who have been directly impacted by COVID-19.
Our Contact Center is available Monday through Friday from 9 a.m. to 5 p.m. at 760-352-1540, option 0.
Click here to schedule a lobby appointment.
To make a loan payment by cash, check, or card you may visit any of our branch locations.
There are also several ways to quickly and easily make your payment without needing to leave home.
- Use Online Banking or the FICU Mobile App to make a transfer to your loan.
- Set up an external transfer account through Online Banking.
- Call 760-352-1540, option 0 to pay using a debit/credit card from another financial institution.*
*$10 service fee applies.
We want to assure you that First Imperial Credit Union is fully committed to the health and safety of our members and employees. The credit union has implemented enhanced cleaning, such as sanitizing counters, entryways and seating areas at our branches to minimize the risk of person-to-person transmission of the virus and related illnesses. In addition, we are disinfecting our ATMs and Drive-Up cannisters throughout the day.
Please note that out of an abundance of caution, FICU is practicing social distancing which includes:
- Asking members in our lobbies to stand six feet apart while making line to be assisted
- All FICU employees have been advised to not shake hands with members, and to instead respectfully give a fist bump, elbow bump, or wave and give a friendly smile to anyone who extends their hand. Signs will be placed at the entrance of all branch locations detailing this activity.
Employees have been instructed on the proper protocols for hand washing and other illness spreading prevention measures. We are also encouraging employees not to travel unless it is an emergency.
You may visit any of our branches to make deposits or withdrawals. Additionally we have contactless options including:
- "Mobile Check Deposit" feature on our mobile app to deposit a check
- Branch ATMs, CO-OP ATMs, or our Drive-Up Teller locations.
For your safety when withdrawing money, we recommend that you only withdraw enough funds for what you need and that you do not keep large amounts of cash in your home.
FICU is insured by the National Credit Union Administration (NCUA), which means your deposits are safe, secure and 100% insured up to $250,000 per member regardless of what is going on in the market. FICU has been in business for nearly 79 years and we have weathered financial crisis, government shutdowns, and natural disasters and will continue to be your trusted credit union through this pandemic.