Media

Please direct all media inquiries to:
Marlena Rascon-Renteria, Director of Marketing & Member Experience
760-352-1540 x 109
m.rascon@ficu.com

Celebrating 79 years in business

Monday, August 2nd, 2021

August is a month that is very special for First Imperial Credit Union as it commemorates the month when we were founded. This year in particular we celebrate 79 years in business. As we reflect upon this year, we have seen our strengths as your trusted financial institution—being able to have uninterrupted service and access for our members, implement electronic signature funding for loans, and offering a helping hand to the members that needed us most. Along with witnessing our strengths, it gave us the opportunity to see where we needed to improve—most notably with digital capabilities and the phone system. 

Phone System Upgrade
Opportunities give way to solutions and in August we are excited to announce that we will be implementing a robust phone system that will faciliate members with assistance through the Contact Center and provide internal process improvement for routing calls. Members will be able to know their position in queue and opt to receive a call-back instead of waiting in the queue.  The enhancements the new phone system is grounded on being able to provide the best communication options for our members. Our main line phone number will remain the same at 760-352-1540, option 0. We look forward to hearing your feedback once our installation is complete. Be sure to check back on ficu.com where we will post the latest updates. 

Financial Literacy Seminar
This month, our seminar topic will focus on Convenience with Online Banking and is scheduled for August 18 at 11 a.m. The seminar will be held virtually and will cover how to use the services available on online banking along with a demo on the mobile app. Register for the virtual seminar here
 

Sunny Skies. New Ride.
Our special auto loan promotion is still running through the end of this month! Every member who funds an auto loan with this promotion will be automatically entered to win a $500 VISA gift card. Click here for full details on the giveaway and promotion flyer.

We appreciate your loyal membership and look forward to sharing this special month with you all! 

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